Refund policy

Shipping, Returns, and Exchanges Policy

Overview

At WaveLab Creations, every item is handcrafted with care, intention, and attention to detail using quality ingredients. Because many of our products are handmade in small batches, we ask for your patience as we carefully prepare each order.

Shipping policy

Orders are typically processed and shipped within 3–5 business days (excluding weekends and holidays) after payment has been received and confirmed. Please note: Shipping timelines may vary during holidays, sales events, or periods of high order volume. Once your order has shipped, tracking information will be provided when available. Delivery times after shipment depend on the shipping carrier and are outside of Wavelab Creations’ control. Wavelab Creations is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before placing your order. Wavelab Creations is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges on opened or used body butters, body scrubs, oils, or other personal care products for health and safety reasons. If your product is unopened, unused, and in its original condition, you may request a return within 7 days of delivery. Return requests must be approved before the item is shipped back. Approved refunds will be issued to your original payment method within 5–10 business days after your claim has been reviewed and approved. Shipping charges are non-refundable unless the error was made by WaveLab Creations.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of delivery. Please include: Your order number, Photos of the product(s), Photos of the shipping box and packaging, and a brief description of the issue. After reviewing your claim, we will replace the item or issue a refund at our discretion. Claims submitted after 24 hours may not qualify for review.

Allergies & Skin Sensitivities

Our products are made with natural oils, butters, fragrances, botanicals, and other ingredients that may cause skin sensitivities in some individuals. We strongly recommend performing a patch test before using any new skincare product. WaveLab Creations is not responsible for allergic reactions, skin sensitivities, or misuse of our products.

Melted Body Butters

Our whipped body butters are made with natural ingredients and may soften or melt during shipping or when exposed to high temperatures. A melted body butter is not considered defective and remains safe and effective to use. If your body butter softens during transit. Place it in the refrigerator for 20–30 minutes or allow it to cool at room temperature. The texture may change after melting, but the product’s quality and moisturizing benefits will remain the same. We recommend retrieving your package promptly after delivery, especially during warm weather.

Jewelry policy

All jewelry pieces are handcrafted and one-of-a-kind, and slight variations are part of their artisan character.

Earrings

For hygiene and safety reasons, all earring sales are final. We do not accept returns or exchanges on earrings.

Bracelets, Cuffs & Other Jewelry

Returns are not accepted for general wear, accidental damage, or preference changes. If a jewelry item arrives damaged or defective, you must contact us within 24 hours of confirmed delivery with photos and order details.

Eligible issues may include: Damage during transit, Broken wire wrapping upon arrival, Structural defects affecting wearability

Approved claims may qualify for: Repair, Exchange, Store credit, Replacement (when possible)

Handmade Product Disclaimer

Because all Wavelab Creations products are handcrafted, slight variations in color, texture, shape, wire wrapping details, feather, stone, or natural material appearance are natural and expected. These variations are not defects—they are part of what makes each creation unique.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once your order has entered production, packaging, or shipment, it cannot be canceled.

Returns

To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@wavelabcreations.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wavelabcreations.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Need help?

If you have questions about your order or need assistance, please contact us through our website: www.wavelabcreations.com. We appreciate your support of our handcrafted skincare business. Every product is made with care, and we are committed to providing quality products and exceptional customer service. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.